Shipping policy
Thank you for choosing olympigo.com, our online grocery store. We are committed to providing you with transparent and efficient logistics services, ensuring the safe and timely delivery of your selected grocery items. Below are our detailed shipping policies, including shipping methods, fees, delivery times, and free shipping policies, for your reference.
We offer two shipping methods for our global customers, which you can choose based on your needs when placing your order. Specific fees and service features are as follows:
Standard Shipping: A flat fee of US$5.99 per order, with no weight or category surcharges (except for special oversized grocery items, which are specified on the product details page).
Service Features: Highly cost-effective, suitable for those who don't have urgent delivery times, and supports full logistics tracking (the tracking number will be emailed to your registered email address after the order is shipped).
VIP Shipping: A flat fee of US$15.99 per order, covering most grocery items (including some oversized items; please contact customer service for details). Service Features: Fast delivery and excellent service, ideal for those in urgent need of groceries (such as kitchen supplies and holiday decorations). If there are delays during shipping, please contact customer service (service@olympigo.com) to request priority processing.
To reward our customers, we're offering free shipping on orders over a certain amount. The details are as follows: Free shipping conditions: If the total purchase price (after deducting coupons and discounts) for all items within an order exceeds $39.99, shipping fees will be automatically waived for that order (regardless of whether standard or VIP shipping is selected). If an order contains multiple sub-orders (e.g., items shipped separately), free shipping will only be available for each sub-order if the total purchase price is $39.99 or more. If an order is refunded after payment, resulting in a total purchase price lower than $39.99, the original waived shipping fee ($5.99 for standard shipping or $15.99 for VIP shipping, depending on the shipping method selected) will be deducted from the refund.