Privacy policy

olympigo.com (hereinafter referred to as "we") respects and protects the privacy of every user and recognizes the importance of personal information security to you. This Privacy Policy details how we collect, use, store, and protect your personal information when you use our online grocery shopping services, as well as your privacy rights. Please read and understand these Terms carefully before registering an account, browsing products, or completing a transaction. Your use of our services constitutes your agreement to all of them.
Required Information: You will need to provide your mobile phone number or email address (if registering via the customer service email service@olympigo.com, this will only be used for account verification and password recovery) and set a password. This information is used to identify your account and prevent account theft.
Optional Information: You can provide your name, birthday, shipping address (you can save multiple addresses for quick ordering), profile picture, and other information. This information can improve shopping efficiency (for example, you don't need to re-enter your address each time you order) and receive birthday-specific grocery discounts. Not providing this information will not affect basic shopping functionality. To complete the product delivery and transaction cycle, you must provide the recipient's name, contact number, and detailed delivery address (including province/city/district, street address, and address). When making a payment, you must provide your payment account information (such as the last four digits of your bank card number and your third-party payment platform account ID). We do not store sensitive payment data such as your full bank card password or payment verification code; we only synchronize payment results to confirm order status.
When you browse our website, search for grocery items (such as "kitchen storage boxes" and "vintage cultural and creative products"), view product detail pages, or participate in promotions, we collect your device information (device model, operating system, IP address, browser type, device unique identifier), browsing behavior (product categories viewed, duration of visit, click paths, items added to cart but not purchased), and search keywords. This information is anonymized and not linked to your real identity.
If you participate in product reviews, review sharing (uploading photos/videos of product use), or community discussions (such as sharing grocery product reviews on WeChat), your proactively posted content and interaction history will be collected and used to optimize product recommendations and enrich user shopping guides. You can choose whether to make this content public.

We employ a triple protection mechanism of "technology + management + compliance" to ensure the security of your personal information. Specific measures are as follows: Transmission encryption: We use SSL/TLS encryption technology to protect the information you submit during transmission on our website, preventing it from being intercepted or tampered with. Payments are processed through compliant third-party payment institutions, and sensitive payment information is not stored on our servers. All employees who access user information must undergo privacy protection training and pass the assessment before they can begin work. Upon joining, they sign an "Information Confidentiality Agreement" clarifying their information protection responsibilities and assuming legal liability for any violations. We strictly divide internal personnel's access to personal information, limiting access to personal information to those responsible for order processing, customer service, and technical maintenance within their job scope. Access to personal information is only permitted for those in essential roles, such as order processing, customer service, and technical maintenance, and requires identity verification (e.g., employee ID + password + SMS verification code) to access.
Log in to your olympigo.com account and go to "Personal Center" to view your registration information (phone number, email address), delivery address, order history, and browsing history. Click "Edit" next to the corresponding information to change your phone number (requires SMS verification), update your delivery address, or delete uncommon addresses. Changes take effect immediately. If you need to delete non-essential information (such as browsing history and delivery addresses for completed orders), you can do so in "Personal Center - Privacy Settings." To cancel your account, you can submit a request through "Personal Center - Account Security - Account Cancellation" or contact customer service at service@olympigo.com for assistance. After account cancellation, we will delete all your personal information within 7 business days (unless required by law or regulations) and will no longer use your account for services. If you do not want us to recommend products based on your browsing behavior, you can turn off the "Personalized Recommendations" function in "Personal Center - Privacy Settings". After turning it off, general product recommendations will be displayed without affecting other services; if you do not want to receive marketing text messages or emails, you can click the "Unsubscribe" button in the received message, or cancel the corresponding notification authorization in the account settings.